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Old 9th January 2010, 05:27 PM   #1
kiomuk
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Thumbs up Positive Feedback for BA - No charge for flight change

Hi all

So often it is easy to knock BA but I want to post some positive feedback on them today. I fly to Orlando next Thursday (yippee) and was scheduled to Fly from Jersey to Gatwick on the red-eye but given the weather, thought it might be best to fly off Wednesday evening instead.

Couldn't make the change on the BA website (as it moved both legs to Wednesday) so had to call them. Very helful guy who said he could move my Thursday am flight to Wednesday PM - no problem. I expected a 90 charge but he said it was free as BA understood the current dilemmas of travellers. So thanks BA - you have efferctively paid for my hotel at Gatwick for the night - brilliant!

Top marks BA and great customer service!

Now all I want is for someone to improve the weather in Orlando!!
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Last edited by kiomuk; 9th January 2010 at 05:29 PM. Reason: typo
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Old 9th January 2010, 09:35 PM   #2
Mary and Colin
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Keith that is nice to hear. It is so true only the bad bits get talked about.
Well done BA on their understanding.
Sorry can't help with the weather but have heard it is going to improve soon.
Have a great time.
Mary
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Old 10th January 2010, 02:01 AM   #3
pbensur
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Great to hear the good feedback Keith - sure hope the weather does improve. My parents are there now until March and they're not too happy, but I told them it does beat the below 1 degree F we are experiencing here at the moment.
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Old 10th January 2010, 10:05 AM   #4
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Yes Keith, nice to hear some positive feedback about BA Have a great time and I am sure that whatever the temperature in Orlando is, it has to be better than here! I know where I would rather be
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Old 10th January 2010, 03:49 PM   #5
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Thank you for posting that, Keith. We, too, have had a good experience with BA recently so no complaints, but I think as with everything you rarely hear the good reports so it is nice to do so.
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