We have a new member - genac2003

[fveAdmin]

Welcome genac2003, Glad you have joined!

[genac2003]

hi I have been to florida and disney 5 times now as we love the people and the atmosphere its great we have always stayed in villas and we wouldnt have it any other way but it was bound to happen that we would have a bad experience one day and the las one in may 09 was it!!!!!!!!and has put us off using sites like these to book.we have never lost a security deposit yet until noe ,we look after every home we stayed in ,exceptionally well and never abused them and the owners have always been very greatful for that.but we got a list of things that we were not to do if we wanted to keep our deposit and we followed those rules as if our life depended on it and guess what we havnt had our money back yet and we have been back over a month so far!not only that when we arrived the pool was really dirty and had dead frogs floating on top it had algie all over it and we were told it was cleaned before we got there "i dont think so" it was not cleaned for over a week during our 3 week stay (we had paid an extra £150 for pool heat and spa heat when she knew the spa was broken)also we were not to scuff the walls or front doors and they looked like they hadnt been cleaned from the last 10 sets of tenants,there were bugs everywhere they hadnt had the bug man in,none of the games room worked properly.there was a rule of we musnt leave the house with out putting on the alarm we double checked this everyday to make sure it was on.we returned on many occasions and someone had been in the house which we didnt know was happening til our return to the house and they had left radios on blinds open and alarms off(it stipulates with many other rules you will lose your security deposit if this happens).which we have been blamed for!!!what?i hear you say put it this way we were not happy.and the owners way of dealing with this to ignore our emails,believe me there is more to this story and i am willing to tell it........This woman had no intention of giving us our £275.00 back please if anyone is wanting to book a villa off any website please check references before hand

[Steve]

HI Genac,

I am sorry to hear of your bad experience and I am sure, these things are few and far between, in fact you have said yourself that on previous occasions it was fine for you.

Occasionally sometimes things slip through the net. I notice that you said you didn't book through our websites. Perhaps you can email with the details of the owner to admin@perfectfloridavillas.com